Welcome to the FAQ page of Bianca Marketing. We understand that purchasing furniture online involves many questions, and we are here to provide comprehensive answers to help you make informed decisions. Below, you will find detailed responses to some of the most common inquiries about our products, services, policies, and processes. If your question is not addressed here, please feel free to contact us at support@biancamarketing.shop.

1. Are the products sold by Bianca Marketing authentic and brand-approved?

Absolutely. Bianca Marketing operates strictly as an authorized reseller for reputable furniture brands such as Camaflexi, FUFU&GAGA, and Walker Edison Furniture Company. All products listed on our website are genuine, sourced directly from the brands or their authorized distributors. We guarantee that each item bears the original branding, labels, and specifications, ensuring you receive authentic, high-quality furniture. Our commitment to authenticity is a cornerstone of our service, and we encourage customers to verify product details by contacting us at support@biancamarketing.shop.

2. What types of furniture products do you sell?

We specialize in high-quality, stylish furniture pieces, including bedroom dressers, chests, and storage units. Some of our featured products include:

• Mid-Century 6-Drawer Castanho Dresser from Camaflexi
• 9-Drawer White Paint Finish Dresser Chest from FUFU&GAGA
• Sloane Mid-Century Modern Walnut 6-Drawer from Walker Edison Furniture Company

All our products are designed to blend functionality with aesthetic appeal, perfect for enhancing your home decor.

3. What is the ordering process, and how do I place an order?

Placing an order is simple:

• Browse our website and add your desired items to the shopping cart.
• Proceed to checkout, where you will review your order details, including shipping address and payment options.
• Select your preferred payment method (credit/debit card, PayPal, etc.).
• Complete the payment securely through our trusted third-party payment gateways.
• Once your payment is confirmed, you will receive an order confirmation email with tracking information.

Please ensure all your information is accurate to facilitate smooth processing and delivery.

4. What payment methods do you accept?

We accept a variety of secure payment options, including:

• Major credit cards (Visa, MasterCard, American Express, Discover)
• PayPal
• Other options such as Apple Pay or Google Pay, depending on your location and current offerings

All transactions are processed through trusted third-party payment gateways that utilize encryption technology to protect your data.

5. How long does shipping take, and what are the costs?

Shipping times vary based on your location and the delivery method selected:

• Standard Shipping: Typically 5-10 business days within the continental U.S.
• Expedited Shipping: Usually 3-5 business days for faster delivery.
• White Glove Delivery: Usually scheduled within 7-14 days, including professional setup.

Shipping costs are calculated based on the size and weight of your order and the delivery destination. During checkout, you will receive an accurate shipping quote before completing your purchase.

6. Do you ship internationally?

Currently, Bianca Marketing ships only within the continental United States. We do not offer international shipping directly. Customers outside the U.S. may consider third-party freight forwarding services or similar arrangements. We apologize for any inconvenience and appreciate your understanding.

7. What should I do if my furniture arrives damaged or defective?

Your satisfaction and the quality of our products are our top priorities. If your order arrives damaged, defective, or not as described:

• Inspect the packaging and the product immediately upon receipt.
• Photograph any damages or discrepancies.
• Contact us within 48 hours at support@biancamarketing.shop with your order number and images.
• We will guide you through the return or replacement process, which may include arranging for repairs or issuing a refund.

Please retain all packaging materials until the issue is resolved.

8. Can I return or exchange my furniture?

Yes, but with certain conditions:

• Returns are accepted only for damaged, defective, or incorrect items.
• Items must be unused, in original packaging, and requested for return within 48 hours of delivery.
• Custom or personalized furniture cannot be returned unless defective.
• To initiate a return, contact support@biancamarketing.shop with your order details.

Refunds are processed after inspection and typically take 7-10 business days.

9. Do you offer warranties on your products?

Yes. All our products are covered by the original manufacturer’s warranties. Since we are an authorized reseller, you can contact the respective brands directly for warranty claims:

• Camaflexi
• FUFU&GAGA
• Walker Edison Furniture Company

We can assist by providing proof of purchase and facilitating communication if needed. Warranties typically cover manufacturing defects and material failures but exclude damages caused by misuse or improper assembly.

10. How do I contact you for support or inquiries?

You can reach us via email at support@biancamarketing.shop. Our customer support team is available to assist with product questions, order support, warranty claims, and general inquiries. Our physical address is:

Address: 171 BENNETT ST LOWR, BUFFALO, NY 14204

We aim to respond promptly and provide comprehensive assistance to ensure your shopping experience is satisfactory.

11. Are the products on your website customizable?

Most of our products are standard models and are not customizable. If you have specific requests or need special configurations, please contact us at website. We will do our best to accommodate your needs or direct you to the appropriate manufacturer or authorized dealer.

12. What is your privacy and data protection policy?

Your privacy is important. We collect only the necessary personal information required to process your orders and provide our services, in accordance with our Privacy Policy. We use industry-standard security measures to protect your data from unauthorized access. You can review our Privacy Policy on our website for detailed information.

Final Thoughts

At Bianca Marketing, we are committed to providing authentic, high-quality furniture backed by excellent customer service. Whether you are shopping for a stylish dresser or seeking support for a warranty claim, our team is here to assist you every step of the way.

If you have further questions or need personalized assistance, please contact us at our website. We appreciate your trust and look forward to helping you furnish your home with beautiful, durable furniture.