Thank you for shopping with Bianca Marketing. We value your satisfaction and are committed to providing high-quality, genuine furniture products from trusted brands such as Camaflexi, FUFU&GAGA, and Walker Edison Furniture Company. Please read our Refund and Returns Policy carefully to understand the procedures, conditions, and your rights regarding returns and refunds.

1. Overview

At Bianca Marketing, we strive to ensure that our customers receive authentic, high-quality products that meet their expectations. We understand that sometimes issues may arise, and we have established this policy to guide you through the process of returning products and requesting refunds when necessary.

2. Product Eligibility for Returns

• Damaged or Defective Items: If the product arrives damaged, defective, or not as described, you are eligible for a return and refund.
• Incorrect Items: If you receive an item different from what you ordered, please notify us immediately.
• Change of Mind: Due to the nature of furniture products, we do not accept returns for change of mind or personal preference unless the product is unopened and unused.

3. Conditions for Return

To be eligible for a return, the following conditions must be met:

• The request is made within 48 hours of receipt of the product.
• The product is in original, unused, and unopened condition.
• The product packaging is intact and undamaged.
• The product has not been assembled or altered in any way.

4. How to Request a Return

If you believe your product qualifies for a return under our policy, please contact us promptly at:

Email: support@biancamarketing.shop
Address: 171 BENNETT ST LOWR, BUFFALO, NY 14204

Include the following information in your request:

• Your order number
• A detailed description of the issue
• Clear photographs showing damages or defects
• Your contact details

We will review your request and respond within 48 hours with instructions on how to proceed.

5. Return Process

Once your return request is approved:

• You will receive a Return Authorization along with detailed instructions.
• You are responsible for securely packaging the product to prevent further damage during transit.
• You must ship the product back to the address provided by our support team.
• Return shipping costs for damaged or defective items will be covered by Bianca Marketing.

6. Inspection and Refund Processing

• Upon receipt of the returned product, our team will inspect it to verify the condition.
• If the product meets the return conditions, a refund will be processed within 7-10 business days.
• Refunds will be issued via the original payment method used during purchase.
• Please note that shipping costs are generally non-refundable unless the return is due to our error or product defect.

7. Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized furniture items.
• Items that have been assembled, used, or altered.
• Items damaged due to misuse, neglect, or improper handling.
• Products returned without prior authorization.

8. Exchanges

We do not currently offer direct exchanges. If you wish to exchange a product, please initiate a return for a refund and place a new order for the desired item.

9. International and Special Cases

• For international orders, return shipping costs are the responsibility of the customer unless the product is defective or damaged.
• Certain products may have specific return policies outlined at the time of purchase; please review these carefully.

10. Warranties and Support

Warranty claims are handled directly through the original manufacturers:

• Camaflexi
• FUFU&GAGA
• Walker Edison Furniture Company

For warranty-related support, please contact the respective brand directly, and provide proof of purchase from Bianca Marketing.

11. Customer Support and Clarifications

If you have any questions about your eligibility for a return or need assistance with the process, our dedicated support team is available to help. Reach out to us at:

• Email: support@biancamarketing.shop
• Address: 171 BENNETT ST LOWR, BUFFALO, NY 14204
• Phone: +1 315 580 1250

12. Important Reminders

• Always inspect your order immediately upon receipt.
• Retain all packaging and documentation until the return process is complete.
• Unauthorized returns or shipments without prior approval will not be accepted.
• We reserve the right to refuse returns that do not meet the above conditions.

13. Conclusion

At Bianca Marketing, customer satisfaction is our top priority. We are committed to resolving issues quickly and fairly, ensuring you are satisfied with your purchase. Please contact us promptly if you encounter any problems with your order, so we can assist you with the return or refund process.

Thank you for choosing Bianca Marketing. We appreciate your trust and look forward to serving you with authentic, high-quality furniture.